CANCELLATION POLICY 

1. Objectives and Background

PARASOL EMT Pty Limited (Parasol) is committed to providing exceptional service in a timely manner. To achieve this, we have established a cancellation policy that outlines the process for requesting a cancellation and the applicable fees.

Due to accreditation requirements and pre-committed costs (catering, materials, venue bookings), course places cannot be resold once the cancellation periods have passed. This policy reflects the real costs incurred by the business. By booking, participants acknowledge that course costs are committed upon booking and that Parasol incurs non-recoverable expenses regardless of attendance.

This policy ensures fairness to our business and clients who may otherwise have wanted a course or course place.

 2. Course Content and Program Schedule

Parasol reserves the right to:

• Alter the advertised schedule of courses, including cancellation, without prior notice due to circumstances beyond our control or to maintain a high-quality service.
• Amend the advertised content of any course without notice.
• Change the venue from what was initially advertised.
• Postpone courses due to natural disasters, public unrest, pandemics (including COVID-19), or other significant events outside our control.

 Parasol will not be liable for any losses or expenses arising from such alterations, including consequential losses. All courses require a minimum number of participants. Parasol reserves the right to cancel any course if the minimum number is not reached. In such cases, individuals with confirmed bookings will be offered alternative dates or a full refund.

While Parasol may cancel courses due to circumstances beyond our control, participant cancellations for any reason remain subject to standard fees.

 3. Course Transfer Policy

• Transfers Between Same Course Types: A confirmed booking may be transferred to another Parasol course of the same type (e.g., ALS1 to ALS1), subject to availability, up to 28 days before the original course date. No further transfers are permitted if the new course occurs within the next 28 days.
• Transfers Between Different Course Types: Considered as cancellations and our cancellation policy and fees will apply (see section 4).
• No Transfers Within 28 Days: Transfers are not permitted within 28 days of the course start date.
• Special Case Transfer Requests: Substituting a suitable participant is possible at no additional cost within 28 days before the course commencement, provided the substitute has access to the required materials and completes pre-course study. Requests must be emailed to booking@parasol.edu.au.

ALS Transfer Fee

• 28 Days Out: $99 administration fee.

 4. Cancellation Process

For First Aid Courses

• 14-Day Policy: Cancellations must be made at least 14 days before the course start date.

For Masterclass and HSR Courses

• 28-Day Policy: Cancellations must be made at least 28 days before the course start date.

For ALS, PALS, PHTLS Courses

• Cancellation Up to 28 Days Before Course
• Cancellations made more than 28 days before the course will incur a $99 administration fee.
• Cancellation Within 28 Days Before Course
• Cancellations made between 28 and 10 days before the course will incur a fee of 50% of the course cost plus the cost of any educational materials already provided (see section 6).
• Cancellation Within 10 Days Before Course
• Cancellations made less than 10 days before the course will incur a fee of 100% of the course cost.

All cancellations must be communicated via email to booking@parasol.edu.au by Close of Business on the respective cut-off date.

 5. Cancellation Fees

• More Than 28 Days Out: $99 administration fee.
• Within 28 Days: 50% of the course fee plus the cost of any educational materials already provided (see section 6).
• Within 10 Days: 100% of the course fee.

 Absence at the commencement of the course is considered a cancellation and will incur a 100% cancellation fee.

 6. Education Material Policy

If you have received educational materials prior to cancelling your course, the cost of these materials and postage will be deducted from any refund provided:

• Australian Resuscitation Council (ARC) ALS1 - $100
• Australian Resuscitation Council (ARC) ALS2 - $200

 7. Blended Courses and eLearning Completion

For blended courses, all participants must complete the required eLearning modules prior to attending the face-to-face component of the course. Failure to complete the eLearning modules will result in denial of entry to the course, and will be considered a cancellation without notice, incurring a 100% cancellation fee as outlined in Section 5.

 8. COVID-19 and Illness Policy

Cancellations due to COVID-19, communicable diseases, other illnesses, or personal circumstances will be subject to the standard cancellation fees as outlined in Section 5. Parasol is not responsible for personal health issues, and cancellations for these reasons will incur the applicable fees. Under no circumstances will exceptions be made for illness, COVID-19, travel delays or personal emergencies.

 9. Cancellation Within 28 Days with Replacement

If a cancellation is made within 28 days of the course, and a suitable replacement candidate is provided, Parasol may allow the booking to be transferred. A $99 transfer fee applies. Replacement candidates must meet all course prerequisites and complete required pre-course study.

• Parasol is not obliged to ensure suitable alternatives are available.
• The transfer fee must be paid at time of request of transfer.

 10. Attendance and Late Arrivals

• Full Attendance Required: Participants must attend all sessions in full.
• Late Arrivals: Late arrivals will not be admitted, and this will be considered a cancellation without notice, incurring a 100% cancellation fee.
• Travel Arrangements: Parasol is not responsible for travel disruptions or delays that result in non-attendance.

 11. Travel-Related Issues and Loss of Fees

Parasol is not liable for cancellations or postponements of travel arrangements. Participants are strongly advised to consider travel insurance and personal circumstances before booking to cover such contingencies.

 12. Refund Policy

Refunds will be processed according to this cancellation policy. Refunds will be issued within 10 business days of approved request and will be processed minus applicable fees.

 13. Communication and Behaviour

Parasol reserves the right to cancel course attendance in cases of harassment, bullying, or inappropriate behaviour, following the process described in Section 4. All participants are expected to adhere to professional standards of conduct.

 14. Agreement

By booking a course with Parasol, participants acknowledge that course costs are committed upon booking, and that Parasol incurs non-recoverable expenses regardless of attendance.

By booking you acknowledge that you have read, understood, and agree to this Cancellation Policy. You accept that cancelling a course without providing the required notice, failing to attend as scheduled, or not completing required pre-course eLearning modules will result in applicable cancellation fees.

 Important Notes

• Compliance with Australian Legal Requirements: This policy is designed to comply with Australian consumer law, including the Competition and Consumer Act 2010 (Cth) and relevant state legislation. For specific legal advice, we recommend consulting a legal professional.
• Force Majeure: Parasol is not liable for any failure to perform its obligations where such failure is due to circumstances beyond our reasonable control.

 Summary of Key Points

• Standard Cancellation Fees Apply.
• No Exceptions for Illness: Personal health issues, including communicable diseases, do not exempt participants from cancellation fees.
• Advance Notice Required: Adequate notice must be provided to avoid incurring higher cancellation fees.
• Blended Courses Requirement: eLearning modules must be completed prior to course attendance. Failure to do so will result in denial of entry and a 100% cancellation fee.
• Responsibility for Materials: Refunds will be organised minus the cost of any materials that have been dispatched.

Please ensure you understand all terms and conditions outlined in this policy. Your cooperation helps us maintain high-quality courses and services for all participants.

 If you have any questions regarding this cancellation policy, please contact us at enquiries@parasol.edu.au.